Return/Exchange Policy

At Puresilks, each fabric undergoes rigorous quality checks to ensure accurate measurements, defect-free designs, and pristine condition. Please review our return and exchange policy:

  1. Returns or Exchange:

    • PureSilks accepts returns or exchanges only for incorrect/defective items.
    • We highly recommend purchasing swatches to see the exact colour, thickness, quality etc for your order.
    • Please create an unboxing video upon receiving your parcel. We require this video to address any defective or wrong product issues.
    • If you receive a defective product, request a refund or replacement within 24 hours by emailing us images of the product, invoice, inner and outer packaging, and batch number.
    • Include pictures of the damaged or tampered areas of the product or package.
    • Allow 10 to 15 days for your request to be processed.

  2. Refund or Replacement Eligibility:

    • You are eligible for a full refund via stiore credit/ gift card or exchange if you receive a damaged or wrong product.
    • Return shipping charges for wrong/defective products are not covered by us.

  3. Refund Process:

    • Returns should be sent to Rochlani Textiles, Plot no 10, 2nd Pasta lane, Colaba, Mumbai - 400005, Maharashtra, with your order number in the subject line.
    • Refunds are issued as gift cards by default, valid for 6 months.Β 
    • Products like fabrics cut from a roll, sale items, pre-cut fabrics, gift cards, and fabrics printed on demand are non-returnable.

  4. Defective or Damaged Products:

    • Covered defects include substantial inconsistencies in print, texture, or color; torn or unusable fabric; loose weave or damaged structure; and significant weight variation.
    • Not covered are color discrepancies due to screen variations, inherent color bleeding, and fabric ordered below 2 meters.

  5. Conditions for Returned Products:

    • Intact tags, unwashed, unused, unstitched, and undamaged condition.
    • Original packaging must be included.
  6. Order Cancellation
  • once an order is placed it cannot be cancelled unless the item is out of stockο»Ώ

We aim to ensure your satisfaction with every purchase. Please feel free to contact us for further assistance.