Return/Exchange Policy

At Puresilks, each fabric undergoes rigorous quality checks to ensure accurate measurements, defect-free designs, and pristine condition. Please review our return and exchange policy:

  1. Returns or Exchange:

    • PureSilks accepts returns or exchanges only for defective items.
    • Please create an unboxing video upon receiving your parcel. We require this video to address any defective or wrong product issues.
    • If you receive a defective product, request a refund or replacement within 24 hours by emailing us images of the product, invoice, inner and outer packaging, and batch number.
    • Include pictures of the damaged or tampered areas of the product or package.
    • Allow 10 to 15 days for your request to be processed.
  2. Refund or Replacement Eligibility:

    • You are eligible for a full refund or exchange if you receive a damaged or wrong product.
    • Return shipping charges for wrong/defective products are covered by us.
  3. Refund Process:

    • Returns should be sent to Rochlani Textiles, Plot no 10, 2nd Pasta lane, Colaba, Mumbai - 400005, Maharashtra, with your order number in the subject line.
    • Refunds are issued as gift cards by default, valid for 6 months. Alternatively, refunds can be transferred back to the source or bank account.
    • Products like fabrics cut from a roll, sale items, pre-cut fabrics, gift cards, and fabrics printed on demand are non-returnable.
  4. Defective or Damaged Products:

    • Covered defects include substantial inconsistencies in print, texture, or color; torn or unusable fabric; loose weave or damaged structure; and significant weight variation.
    • Not covered are color discrepancies due to screen variations, inherent color bleeding, and fabric ordered below 2 meters.
  5. Conditions for Returned Products:

    • Intact tags, unwashed, unused, unstitched, and undamaged condition.
    • Original packaging must be included.
  6. Return for Customer Dislike:

    • Returns are accepted if the product does not meet expectations, subject to conditions similar to defective product returns.
    • Customers bear full shipping charges, and refunds are processed within 2 weeks of receipt of the returned order.

We aim to ensure your satisfaction with every purchase. Please feel free to contact us for further assistance.