At Fabric Factory, each fabric we supply goes through strict quality checks from multiple hands ensuring accurate measurements, defect-free designs or prints, undamaged and unworn condition.
1. RETURNS or EXCHANGE
In rare cases, where you wish to return or exchange full or partial order either because order is not as per the specifications or product did not meet the desired expectations (not applicable in case of fabrics measuring below 50 mtrs & bought on sale), you may place a request for return or exchange by sending us an email at email@example.com or you can post it at the following address: “Attn: Ronak Rochlani, Plot no 10, 2nd Pasta lane, colaba, Mumbai - 400005, Maharashtra, Phone Number: 022-22820337” with your order number in subject, image of the particular areas of fabric where there is an issue, and a brief write-up within 7 days from the date of receipt of order. The refund shall be subject to conditions detailed in clauses no 1 and 2.
Please Note: Following products are NOT returnable & exchangeable unless defective.
- Fabrics measuring below 50 meters in length.
- Products bought on Sale.
- Pre-Cut Fabrics.
- Gift Cards.
- Fabrics Printed on Demand.
1. When Product is Defective or Damaged
1.1. REFUND POLICY
1.1.1. In all instances of returns covered under clause 1.2, customers shall get full refund against the returned products.
1.1.2. Discounts on a bulk order valued INR 15000, or above, shall be adjusted on a pro-rata basis and shall be applicable on the actual net value of order after return.
1.1.3. The customer shall return the package and share a scanned copy of the receipt via email/Whatsapp.
1.1.4. All refunds are by default processed as gift cards of equivalent value which a customer can use to buy products on www.puresilks.us for 6 months. In case a customer chooses otherwise, the refund can be transferred back into source (for pre-paid orders) or bank account (for cash-on-delivery orders).
1.2. COVERED as Defect or Damaged
1.2.1. Substantially inconsistent visual appearance in terms of print, texture or colors is visible right at the time of product first unpacked
1.2.2. The fabric is abruptly torn and is not usable
1.2.3. The structure is loosely woven in part or areas, or weave is damaged or torn
1.2.4. Weight per meter varies more than 25%
1.3. NOT COVERED as Defect or Damage
1.3.1. Color reproduction on various digital screens vastly varies, hence there shall always be some gap between what you see online versus in real life.
1.3.2. Some particular types of fabrics suffer inherent color bleeding for a few washes. Instructions for each such fabric is clearly mentioned on the respective product page.
1.3.3. Any fabric ordered below 2 meters of measurement doesn’t qualify for return.
1.4.1. Any request of exchange shall be fulfilled subject to the availability of the fabric in the inventory on the date of receipt of returned order/products.
1.4.2. Exchange of products shall be calculated on the net payable price of the item(s) and not on MRP.
1.5. Conditions of Returned Products
1.5.1. The tags on the product should be intact.
1.5.2. The product should be unwashed, unused, unstitched and in an undamaged condition.
1.5.3. The item needs to be returned along with the original packaging.
1.5.4 Sale products will not be returnable or exchangeable except in case of defect.
2. When A Customer Does Not Like The Product
2.1. Refund Policy
In all such instances when a customer changed their mind, or the fabrics didn’t meet their set expectations, and wish to return part or whole of the order (not applicable in case of fabrics measuring below 50 yards), puresilks shall accept returns for the rest of the fabrics, given that returned products qualify the conditions mentioned in clause 2.2. In such cases, customers shall bear the full shipping charges, and there shall be no reverse pick-up facility to avail. The refund shall be processed within 2 weeks days from the date of receipt of returned order back at the shipping source.
2.2. Conditions of Returned Products
2.2.1. The tags on the product should be intact.
2.2.2. The product should be unwashed, unused, unstitched and in an undamaged condition.
2.2.3. The item needs to be returned along with the original packaging.